Manages and coordinates back office and Help desk activities with the aim of guaranteeing excellent service standards and a high level of customer satisfaction
Defines specific company guidelines for the effective management of requests and complaints and measures and optimizes the efficiency of back office and help desk work
Organize customer service so that requests for assistance or any customer issues are resolved professionally, accurately and on time
Monitors purchasing behaviors and customer loyalty levels, collects and analyzes feedback from customers who turn to customer care and obtains useful information to constantly improve the service.
PhD in cellular biochemistry, Biologist and Nutritionist, he has been involved in clinical research for the Department of Clinical Medicine of the Federico II University Polyclinic and in the Oncology Department of the “A. Cardarelli ".